PRMG Partners With New Brokers United Program
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Paramount Residential Mortgage Group, Inc. Announces Participation in New Brokers United Program to Give Mortgage Brokers the SocialSurvey CX Platform Experience!
Wholesale lenders are uniting across the country to power their broker partners like never before. In an unprecedented move to level the playing field for mortgage brokers, today PRMG announces participation in a new partnership called BrokersUnited. The program is aimed at solving the huge technology disparity between brokers and lenders. Brokers, usually smaller organizations, may not have the budget or resources to deploy enterprise SaaS products to power their businesses. Many are limited to using desktop systems, therefore few have access to enterprise platforms like; SocialSurvey, Blend, SimpleNexus, or Total Expert. With this new program, that will change.
To kick off the BrokersUnited program, Brokers who join will enjoy free marketing and reputation services which includes;
Loan Officer and Location profile pages highlighting their brand, including licensing info, about me, hobbies, awards, as well as aggregated reviews from sites like SocialSurvey, Zillow, Google and more.
A listing on the new searchmortgagebroker.com to help consumers find the best mortgage brokers in their area
The SocialSurvey Platform to automatically survey borrowers after closing. This includes;
a) Borrower, Co-Borrower Reviews
b) Real Estate Agent Reviews
c) Automated Review Sharing on Facebook, Twitter, and Linkedin
d) Automated Issue Escalation / Resolution
e) Widgets and APIs for sharing reviews on websites & blogs
f) Zillow Reviews Integration
g) Google Reviews Integration
h) Mortgage Connect Program1 (Connect your reviews with LendingTree, MBS Highway, Mortgage Coach, WowMi, MAXA Designs, SimpleNexus, Mortgage Mapp, and more)
Annual Customer Satisfaction Benchmarks
Annual Broker Awards for Customer Satisfaction
With this program launch, PRMG will be able to effectively capture customer experience data to improve products and services. Brokers will now have access to automated customer experience data, tools to manage compliance, and marketing automation technology to generate and share their great reviews with the SocialSurvey platform. SocialSurvey was built for the mortgage industry and current CX program users report an average of 14% growth.
What does this partnership mean?
For nearly two decades, PRMG has built brand equity through culture which has been earned over time through the behaviors and actions starting with leadership to their employees right to the customers they serve. We provide a variety of loan products from government to agency and even to Non-QM. PRMG is always adding and evolving its product offering to ensure we have multitude of flexible loan options for our partners and their customers.
Today, along with partnering with BrokersUnited we create a ‘Path to Pivot’ to more consumer facing activities, modern lending technology, and an ever-improving path for Originators to evolve with the market and continue to deliver best in class service!
Now Broker Partners can enjoy the automation of SocialSurvey reviews, requests, and sharing workflows on every loan closed through PRMG.
